Vintage Wine Estates, Inc.

Assistant Tasting Room Manager - Clos Pegase

Job Locations US-CA-Calistoga
Type
Full-Time
Category
Tasting Room
Location : Name
Clos Pegase Winery

Overview

Vintage Wine Estates, Inc. is a collection of vintner family-owned winery estates and brands based in Santa Rosa, California. We are an industry leader across all sales channels and dedicated to providing wine consumers with a range of wine selections from $10 to $100 dollars. Vintage Wine Estates is a dynamic, growing organization seeking an Assistant Tasting Room Manager to join our team. Customer service is central in our culture, with focus on both our external and our internal customers. We value individuals with an entrepreneurial spirit who enjoy working with a professional, results-driven team in a collaborative environment.

 

The Assistant Tasting Room Manager will be highly talented at balancing the delivery of a gracious experience for all guests while maintaining a strong focus on sales strategies and techniques. This position will provide support, mentorship and leadership to the tasting room staff to ensure a high standard of service while meeting annual sales goals.

Responsibilities

  • Assist in the creation, implementation and maintaining of strategies to meet and exceed goals set by corporate
  • Coordinate menus (both wine and food) with release schedule
  • General maintenance and upkeep in tasting room (whether facilitating through outside sources or internally)
  • Maintain clear and open communication with Tasting Room Manager
  • Communicate to-date sales updates to team
  • Responding to all emails and voicemails in a timely manner
  • Greet all visitors and pour wines for tasting
  • Create a memorable experience for guests
  • Sell wine and wine club memberships based on monthly goal
  • Describe wines and winery history; answer visitors’ questions about wines
  • Provide general tourist information
  • Assist with special events as needed
  • Represent winery at outside functions as needed
  • Acquire and maintain thorough knowledge of winery and its wines
  • Prepare and manage food for wine pairings as necessary
  • All other duties assigned

REQUIRED SKILLS:

  • Excellent people management and customer service skills
  • Strong organizational, problem-solving, and analytical skills
  • Knowledge of wines and wine production
  • Commitment to excellence and high standards
  • Excellent verbal communication skills
  • Excellent presentation skills
  • Proficiency in Microsoft Word, Excel, PowerPoint and POS systems
  • Must be capable of working independently while managing multiple tasks at once
  • Ability to manage priorities and workflow
  • Professional appearance and demeanor
  • Ability to understand and follow written and verbal instructions

Qualifications

  • 3+ years’ experience with tasting room management
  • Evidence of superior sales performance preferred
  • Demonstrated ability to calculate figures and amounts such as discounts and percentages
  • TIPS and CA Food Handler Certifications preferred, but not required
  • Must share company values: integrity, respect, value creation, compliance, customer focus
  • Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm

PHYSICAL/MENTAL REQUIREMENTS:

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
  • Must be at least 21 years of age
  • Must be able to bend, squat, climb, push, stoop and crouch repeatedly
  • Must be able to stand and walk for extended periods as required by job duties
  • Must be able to lift up to 40 lbs on a regular basis
  • Coordinate multiple tasks simultaneously

SCHEDULE REQUIREMENTS:

  • Must be able to work nights, weekends and holidays

Vintage Wine Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital or veteran status, or any other legally protected status.

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