Vintage Wine Estates, Inc.

  • Wine Consultant Support - Headquarters

    Job Locations US-CA-Santa Rosa
    Type
    Full-Time
    Category
    Telesales
    Location : Name
    Headquaters
  • Overview

    Vintage Wine Estates is a collection of vintner family-owned winery estates and brands based in Santa Rosa, California. We are an industry leader across all sales channels and dedicated to providing wine consumers with a range of wine selections from $10 to $100 dollars. Vintage Wine Estates is a dynamic, rapidly growing organization seeking a full-time Wine Consultant to join our team. Customer service is central in our culture, with focus on both our external and internal customers. We value individuals with an entrepreneurial spirit who enjoy working with a professional, results-driven team in a collaborative environment.

     

    The sales team support member will complete a variety of tasks to assist our Inside Sales Representatives. Tasks include processing customer orders and maintain customer relationships as well as entering order details, tracking order status, updating account information and working with various departments to ensure orders are processed in a timely and accurate manner.

     

    Responsibilities

    ESSENTIAL DUTIES & RESPONSIBILITIES:

    • Supporting a department of approximately 30 wine sales reps.
    • Processing wine orders – some of which are futures. Order review. Notifying customers via phone and email of UPS delivery
    • Entering customer Ship To’s for large multi-ship
    • Customer Service liaison for Telemarketing Management
    • Customer Service and back up support answering phones/switchboard.
    • Reviewing orders for Telemarketing Sales Rep’s reassignment in our CRM and Order Entry Systems.
    • Periodic multi-departmental communication in order to resolve order issues. Limited report calculation and tracking. Other duties and projects as
    • Any and all other duties as assigned  

    REQUIRED SKILLS:

    • Excellent verbal and written skills are a
    • Must be able to type
    • Strong organizational and excellent interpersonal
    • Ability to communicate and interact with all levels of the
    • Sensitively handle confidential information and
    • Manage time sensitive assignments and meet deadlines while maintaining attention to
    • Understanding of Order Entry Systems and database management is
    • Must be a team player; willing to help on various
    • Ability to manage one’s own time and prioritize with a keen sense of urgency when
    • Persistence and ability to maintain a positive
    • Prior experience in administrative, customer service or sales a
    • Exceptional skills in Microsoft Windows, Office, and Excel
    • Commitment to excellence and high
    • Shares company values of: integrity, respect, value creation, compliance, customer
    • Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm.

    Qualifications

     

    PHYSICAL REQUIREMENTS:

    • The functions of this job are primarily performed from a seated
    • Must be able to speak and communicate
    • Job may require ability to lift up to 40
    • Coordinate multiple tasks 

    PHYSICAL REQUIREMENTS:

    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
    • The functions of this position are primarily performed from a seated position in an office environment
    • Must be able to speak and communicate clearly
    • Must be able to manipulate a computer keyboard that can involve repetitive motion
    • Job may sometimes require ability to lift up to 40 lbs
    • Coordinate multiple tasks simultaneously
    • Must be able to speak and communicate clearly as majority of the work is done via telephone
    • Flexible scheduling may be required primarily during the holiday season, including weekends and holidays.

    We offer a comprehensive employment package that includes:

    • Generous commission & bonus structure
    • Paid time off
    • Medical and Dental benefits
    • 401k program
    • Health club fee reimbursement
    • Employee wine discounts
    • Training and development
    • We work hard, like to have fun, and we celebrate success

    Vintage Wine Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital or veteran status, or any other legally protected status.

     

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