Vintage Wine Estates, Inc.

  • Wine Consultant - Inside Sales

    Job Locations US-CA-Santa Rosa
    Location : Name
  • Overview

    Vintage Wine Estates is a collection of vintner family-owned winery estates and brands based in Santa Rosa, California. We are an industry leader across all sales channels and dedicated to providing wine consumers with a range of wine selections from $10 to $100 dollars. Vintage Wine Estates is a dynamic, rapidly growing organization seeking a full-time Wine Consultant to join our team. Customer service is central in our culture, with focus on both our external and internal customers. We value individuals with an entrepreneurial spirit who enjoy working with a professional, results-driven team in a collaborative environment.


    The Wine Consultant will join a team of inside sales professionals who follow up with customers in order to generate wine sales and build a lasting customer base. This position is responsible for communicating with winery contacts and other potential wine buyers to drive sales and create customer relationships.  The ideal candidate for this role would have experience making outbound sales calls to potential clients.  We are looking for individuals who share our enthusiasm for quality wine as well as a passion for exceptional, personalized service.



    • Make outbound calls to prospective customers in effort to gain their business and establish relationship
    • Converts inbound inquiries into sales by answering inbound telephone calls
    • Contact existing customers to promote special offerings and releases of wines they have shown interest in
    • Document transactions and maintains database by entering, verifying, and backing up customer communication touch points
    • Submitting accurate details for custom label orders
    • Obtain final approval from customers regarding custom labels
    • Approving custom labels on behalf of customer
    • Call customers to check their details and update contact records, if necessary
    • Inform customers of vintage outages or product outage updates
    • Maintains wine and selling knowledge by attending educational workshops; reviewing publications
    • Maintains operations by following order processing policies and procedures; reporting needed changes
    • Contributes to team effort by accomplishing related results as needed
    • As a team player, you may be requested to assist staff in other departments and/or assist with training of new hires on occasion
    • Any and all other duties as assigned  


    • Strong verbal and written communication skills
    • Excellent sales skills, including reading, understanding and selling to customer needs, and closing skills
    • Goal oriented, result driven, and competitive
    • Self-disciplined, motivated, and ability to work independently
    • Capable of multi-tasking
    • Strong computer skills, preferred
    • Strong organizational skills and attention to detail
    • Ability to manage one’s own time, prioritize responsibilities, keen sense of urgency when necessary
    • Solid product knowledge and initiative to continually learn about new products 


    • 1+ years of sales experience required
    • Outgoing and positive personality
    • Customer service experience, preferred
    • Experience in Cold Calling
    • Prior wine knowledge, desired
    • Must share company values: integrity, respect, value creation, compliance, customer focus
    • Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm 



    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
    • The functions of this position are primarily performed from a seated position in an office environment
    • Must be able to speak and communicate clearly
    • Must be able to manipulate a computer keyboard that can involve repetitive motion
    • Job may sometimes require ability to lift up to 40 lbs
    • Coordinate multiple tasks simultaneously
    • Must be able to speak and communicate clearly as majority of the work is done via telephone
    • Flexible scheduling may be required primarily during the holiday season 

    We offer a comprehensive employment package that includes:

    • Generous commission & bonus structure
    • Paid time off
    • Medical and Dental benefits
    • 401k program
    • Health club fee reimbursement
    • Employee wine discounts
    • Training and development
    • We work hard, like to have fun, and we celebrate success


    Vintage Wine Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital or veteran status, or any other legally protected status.



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