Vintage Wine Estates, Inc.

  • Tasting Room Sales & Hospitality

    Job Locations US-CA-Templeton
    Type
    Full-Time
    Category
    Tasting Room
    Location : Name
    Wines of the West
  • Overview

    Vintage Wine Estates is a collection of vintner family-owned winery estates and brands based in Santa Rosa, California. We are an industry leader across all sales channels and dedicated to providing wine consumers with a range of wine selections from $10 to $100 dollars.  Vintage Wine Estates is a dynamic, growing organization seeking a full-time Tasting Room Sales & Hospitality Associate's to join our Wines of the West team. Customer service is central in our culture, with focus on both our external and our internal customers.

    The ideal candidates will be out-going, magnetic and approachable individuals who are passionate about customer service, sales and building relationships. Wine knowledge is preferred but not required. Professionals with bar
    -tending and/or restaurant experience are highly desirable. Must be willing to work weekends and holidays. Scheduled days and hours may vary by location.

    Responsibilities

    ESSENTIAL DUTIES & RESPONSIBILITIES: 

    • Greet all visitors and pour wines for tasting
    • Create a memorable experience for guests
    • Sell wine and wine club memberships based on monthly goal
    • Describe wines and winery history; answer visitors’ questions about wines
    • Provide general tourist information
    • Handle routine sales transactions that include operating the register and accounting of daily sales
    • Assist with display and stocking of retail items and wines
    • Assist in maintaining cleanliness of facilities
    • Assist with special events as needed
    • Represent winery at outside functions as needed
    • Acquire and maintain thorough knowledge of winery and its wines
    • Understand and properly process winery specific order requests
    • Prepare food for wine pairings
    • Perform other duties as assigned by Manager 

    REQUIRED SKILLS: 

    • Excellent verbal communication skills
    • Excellent presentation skills
    • Strong organizational, problem-solving, and analytical skills
    • Ability to manage priorities and workflow
    • Proficient on the computer (familiar with POS systems, Microsoft Office)
    • Excellent customer service skills
    • Demonstrated ability to calculate figures and amounts such as discounts and percentages
    • Ability to understand and follow written and verbal instructions

    Qualifications

    QUALIFICATIONS: 

    • Wine related experience helpful and knowledge of wines and wine production
    • TIPS and CA Food Handler Certifications preferred, but not required
    • Professional appearance and demeanor
    • Commitment to excellence and high standards
    • Evidence of superior sales performance preferred
    • Must share company values: integrity, respect, value creation, compliance, customer focus
    • Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm 

    PHYSICAL/MENTAL REQUIREMENTS:

    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
    • Must be at least 21 years of age
    • Must be able to bend, squat, climb, push, stoop and crouch repeatedly
    • Must be able to stand and walk for extended periods as required by job duties
    • Must be able to lift up to 40 lbs on a regular basis
    • Coordinate multiple tasks simultaneously 

    SCHEDULE REQUIREMENTS: 

    • Must be able to work nights, weekends and holidays 

    Vintage Wine Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital or veteran status, or any other legally protected status.

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